Feature tour

Following is a demo video for E-commerce industry showcasing SecondScreen's usecase.
It can be used similarly in other online businesses.

REALTIME EVENTS

Monitor your visitor actions in realtime

Realtime event tables are of immense help in identifying high potential visitors exhibiting hot lead or abandonment behavior patterns. We show you visitors grouped into different tables based on their activity on your website.

  • Not aggregated data but list of realtime data for each visitor on the website
  • Not just page views or time spent, monitor any activity that matters to your business. Find visitors adding items to cart, checking out high value products, experiencing checkout errors etc.
  • Instantly engage with your high potential visitors from the event tables

EVENT PROPERTIES

Make events more valuable by associating relevant properties

Just knowing that a visitor has performed an activity does not make much sense unless you can know more about the activity performed. Hence we allow you to send any number of properties with each event. The adjacent image shows the "cart add" event table with properties "product name" and the "cost" of the product. This feature helps in you in further filtering high potential visitors that you might want to understand and engage with.

  • Easily filter visitors with higher cart values
  • Figure out visitors showing deep interest in your products
  • Easily spot visitors that require hand holding through your purchase process

REALTIME SCREEN MIRROR

View visitors' interactions with your website in realtime

Watch your visitor's every mouse move, mouse click, page scroll, keystroke, page navigation etc all in realtime. Such visualisation is an indispensible tool to understand your visitor's behavior and intent and provide instant and meaningful support with least possible friction thereby immensely increasing conversion rates.

  • Quicker identification of customer issues
  • Improved and shortened first call resolutions
  • Instant feeback on customer response and hence interact effectively
  • Increased customer satifaction and retention rates

REALTIME CHAT

Chat with your visitors right away

Start chatting with your visitors instantly right when they need it. Support high value checkout or hand hold visitors experiencing checkout errors. Discuss product options with visitors showing deep interest.

We also embed a 'Chat with us' widget on the website so your visitors can instantly reach you as and when they wish.

  • Use canned messages to respond faster
  • Transfer chat to other agents as required
  • Widget fully customizable to your website's design
  • Hide/show your chat widget based on your requirements

CRITICAL ACTIVITY ALERTS

Proactively alert your agents when critical activities occur

There are case when it is difficult for your agents to identify high potential visitors on their own. Our critical activity alerts are highly useful in such scenarios. You can proactively alert your agents when activities of criticality occur on your website. Your agents can then immediately attend to them and instantly resolve the issues.

  • Create alerts easily in our admin panel
  • Configure alerts using wide variety of conditions
  • Send alerts using our API too
  • Very accurate idenfication of high potential visitors
  • Guaranteed agent productivity and maximum ROI