Targeting rule engine
Customer intelligence
With strong ability to track your visitor activity consistently across site visits, our patent pending rule engine enables you to provide a personalized shopping experience to each of your visitors based on their behavioural traits like purchase history, average order value, product interests, shopping habits, repeat intent based visits, previous cart abandonments etc to greatly improve customer loyalty and satsifaction and thereby increase your revenues.
Notifications
Personalized content
Push dynamic messages based on visitors' past and present behavior on your website. Display tailor-made cross-selling and up-selling offers, discount coupons, make important announcements etc; in real time based on various conditions such as pages/products viewed, time spent on a page, products added to cart, searches done, type of products checked out etc.
Live chat
Instant support
Identify hot leads or abandoning visitors through powerful targeting rules and engage with them through live chat. Adding power to live chat is the ability to view visitors’ screen in realtime simultaneously while offering support. You can fire chats when a visitor has trouble finding products, is idling at checkout with large cart values, experiencing checkout errors and for many other scenarios.
What is Gamooga Second Screen?
Gamooga Second Screen is a web application that gives you deep insights into what your visitors are doing on the website in realtime. It shows different activities being performed by visitors like page visits, searches, cart additions, cart abandonments, checkouts, checkout errors etc - in realtime. Such information helps you identify visitors most likely to make a purchase on the website along with any difficulty they are facing browsing or purchasing through your website.
Your support team can then, to help him make a purchase, start a screen mirror to view the customer's screen in realtime. They will be able to get a full sized view of how the website is being browsed by the customer. They will also be able to see the mouse moves, mouse clicks, page navigation, infact every interaction of the customer in realtime.
Your support team can also message him in realtime to offer him any help in browsing through the website or help him out in choosing the product that he is looking for or even offer him discounts to tip him off to make the payment. Its as if the support team is over the shoulders of the customer helping him out in realtime like a real physical store.
With Gamooga Second Screen, you can now discover, understand and engage with visitors in a way that has never been possible in e-commerce history.
- Completely browser based
- No Java or Flash required
- No downloads required
- Highly realtime
- Cloud based, highly scalable
- Fully privacy complaint, block private data
- Integrates with your website in minutes
- Zero impact on your page load times
- No extra load on your web infrastructure
- No impact on visitor's browser performance